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424-0863

ResNet@mio.uwosh.edu

103 South Gruenhagen
 

Computer Technician

The MIO is responsible for all of Residence Life’s technology needs. Computer Technicians support the hardware and software for the department, the internet in the residence halls, as well as the residence hall computer labs . Computer Technicians focus on trouble shooting resident’s internet connection and keeping the computer labs in good working condition.

Responsibilities:

  • Answer technology related support phone calls.
  • Provide phone and in room technical support for students staying in the residence halls.
  • Continually review the ResNet Database and contact students to try to resolve issues promptly.
  • Assist in twice weekly cleanings of all computer labs throughout the year.
  • Monitor paper and toner levels for each hall to ensure they always are properly supplied.
  • Install and upgrade computer hardware and software for the Department of Residence Life.
  • Troubleshoot hardware and software for the Department of Residence Life.
  • Maintain, organize and clean computer equipment and storage facilities within Residence Life.
  • Research new hardware and software during off time.
  • Other duties as assigned by supervisor.

 

Skills:

  • Clear oral and written communication skills.
  • Analytical skills.
  • Organizational skills.
  • Good decision-making skills.
  • Experience with desktop computing.
  • Experience in hardware installation, maintenance, and repair.
  • Experience in trouble-shooting computer related problems.
  • Must be able to lift 25 lbs.

 

Schedule:

  • Works while students are on campus.  This is limited to the 17-week semester.
  • Must have a minimum of 15 hours a week scheduled, with a maximum of 20.
  • Hours must be a set schedule with in the following guidelines:
  • Monday through Thursday between 8:00 AM – 7:00 PM.
  • Friday 8:00 AM – 5:00 PM.
  • For at least an hour and a half.
  • At least four days a week.
  • Be willing to have a mix of morning, afternoon and evening hours as needed.